At Glowbi, we do everything we can to offer you reliable, fast, and transparent delivery.
⏱️ Processing times
All orders are processed within 24 to 72 business hours (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email with a tracking number.
🚛 Estimated delivery times
Delivery times vary depending on the destination:
France & Europe: 5 to 10 business days
International: 7 to 15 business days
⚠️ These timeframes are indicative and may vary depending on:
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the carrier
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peak periods
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customs inspections (for international shipments)
💰 Shipping costs
Shipping fees are calculated automatically at checkout, based on:
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your location
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the selected delivery method
Free shipping offers may be available from time to time (special offers, bundles, promotions).
📍 Order tracking
As soon as your order is shipped, you will receive a tracking number by email allowing you to follow your parcel in real time.
If you do not receive this email, please check your spam folder.
📦 Lost or delayed parcels
If your parcel appears to be delayed or lost:
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Check the tracking link
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Wait up to 15 business days after shipment
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Contact our customer service at: contact@glowbi-shop.com
We will do what’s necessary to find a quick solution (reshipment or refund, depending on the situation).
❌ Incorrect or incomplete address
Glowbi cannot be held responsible for parcels not delivered due to an incorrect or incomplete address provided at the time of ordering.
Please make sure to carefully check your details before confirming your order.
📞 Customer service
For any questions regarding the shipment of your order, you can contact us at:
📧 contact@glowbi-shop.com
⏱️ Response within 24 to 48 business hours